DELIVERY

We have a FREE pick-up of orders from our Teamwear showroom in Rosyth, Fife. We aim to ship all available stock orders without personalisation within 24 hours of sending you an order acknowledgement. You will be informed if we are unable to complete your order for any reason. This will take longer if there’s kit personalisation to be done or out of stock garments. Personalised merchandise or kit may take up to 10 to 14 days from order depending on stock levels.

RETURN PROCESS

Please contact our Customer Services team on 0800 6118 600 or download a returns form here and email it to orders@thesoccershopdirect.co.uk

On receipt, we will supply you with a return reference number. Please ensure to enclose a copy of the returns form and reference number with any goods returned. We are unable to process any returns without this reference number. Bespoke garments, such as those containing embroidered badges and logos, or printed vinyl are non-returnable/refundable.

If returning goods by post, please ensure to use a tracked/signed for delivery method, we are unable to credit any goods that may have been lost in the post. All returns should be returned to the below address:

The Soccer Shop
Unit 1 Dunfermline Business Park
Primrose Lane
Rosyth
Fife
KY11 2SF

All freight/postage costs are payable by the customer in the first instance, The Soccer Shop Ltd. will only be liable for any such costs if the returned goods are deemed to be faulty or incorrect. Garments must be returned in their original condition, folded with all labels, tags and bags intact. Authorised returns, which are the result of customer error will be subject to a 10% admin and restocking fee. Any returns, which arrive back without bags/labels/ tags, will be subject to a 20% restocking fee. Unauthorised returns will be subject to a 20% admin and restocking fee. Embellished returns will not be accepted.